Quality

Monitoring of Performance and Auditing

At ACS we believe in a proactive approach to Contract Management and resolving issues and as part of our quality control, we use very effective auditing methods and will always review our findings with you. As well as working with KPI’s, we ensure our Contract Managers carry out quality auditing using electronic software to log their findings. Our audits are completed monthly, following a walk around with the Client representative. The data is collated, monitored and analysed so that we can see any trends which may be affecting the service and we action changes to any area of the service we feel can be improved.